Make banking safe, sound and secure

You're careful with your money and identity. Keeping your deposit safe and safeguarding access to it is our primary concern. We meet security risks head-on with strong authentication processes and comprehensive technology. When banking online at EverBank^®, you can feel confident that your finances are secure.

• Ways you're protected at EverBank

  • FDIC Insurance: to protect your deposits

    • EverBank is an FDIC-insured bank (FDIC Certificate Number: 34775).

      That means your deposits in the following types of EverBank accounts are protected up to the coverage limit by FDIC insurance:

      • Checking
      • Money Market
      • Certificates of Deposit
      
      

      For more information on FDIC insurance, visit Maximizing FDIC Insurance

  • Strongest security measures: to safeguard your personal information

    • EverBank uses the strongest security measures available today. Here's how we protect you, when you sign on to your account:

      • Comprehensive encryption technology that secures your personal data when sent to and from your computer to our system
      • Secure access to Online Banking from EverBank.com
      • Multi-factor authentication sign on process—with visual cues and confirmation questions—assuring you that it's safe to enter your information
      • Option to register your computer, so we know it's you accessing your financial information
      • Account number masking which prevents others from obtaining your information
  • Web Safety Guarantee: standing behind our commitment to protect you

    • With our Web Safety Guarantee, we cover any loss due to the unlikely event of a security system failure or a missed or misdirected payment that is the fault of EverBank. You will be reimbursed for lost funds and, if applicable, for any penalties incurred as a result. This guarantee applies in any of the following instances:

      • An error made by an EverBank employee resulting in an unauthorized or erroneous transaction that results in lost or misplaced funds
      • A computer crime that the EverBank security system fails to prevent
      • A missed or misdirected payment that is the fault of EverBank

• Identity theft and ways to protect your financial information

  • It's important to never provide confidential information if requested through an unsolicited e-mail or phone call. EverBank will never send you e-mail or call asking for your personal information. If you do receive a phone call or e-mail regarding your EverBank account that you consider unusual or inappropriate,   contact EverBank.

  • What identity thieves want from you

    • Stealing your identity requires specific personal data. Steps you take to guard the following can make it harder for your identity to be compromised:

      • Social Security Numbers
      • Bank account numbers
      • Credit card numbers
      • Personal identification numbers
      • Passwords to online banking sites
      • Drivers licenses
  • Common identity theft methods and ways to avoid them

    • While significant attention is placed on online risks, amazingly, most identity thefts occur through traditional methods, such as stealing wallets, pilfering from mailboxes and rummaging through your garbage for important documents. Consider an Identity Theft Protection Service to safeguard your personal information.

      Below are common methods thieves use to steal your identity.

    • Phishing

      • How identity thieves get your information	What you can do to prevent it
        An authentic-looking e-mail seemingly from a real company will lure you to a webpage or online form with language often reporting suspicious account activities or security issues. E-mail message will generally place some urgency on providing your personal information on the attached link (e.g., your account will be closed). Or, the e-mail might communicate that the company is implementing new identity theft solutions. The e-mail might include a convenient link to a website that looks similar to the financial institution in question.	Understand that legitimate companies like EverBank will not request sensitive information through non-secure methods such as e-mails. Contact the company in question to verify the e-mail's message. Be sure to use a phone number you know to be correct, not one provided by the e-mail. Type the actual URL of the company into your web browser. Do not use the link or address provided by the e-mail. Note: E-mails from EverBank will never send you directly to a form or application requiring personal information. Make sure that you're using a secure website. Secure sites display https:// instead of http:// in your browser's address bar and often times a lock icon will appear at the lower right corner of your browser window. Ensure that the anti-virus, anti-spam and spyware detection software on your computer is up to date.

    • Vishing

      • How identity thieves get your information	What you can do to prevent it
        An automated phone call or e-mail will notify you of suspicious credit card or bank account activity. The message will provide a phone number for you to call immediately to resolve the problem. When you call the number, automated instructions request your credit card number, bank account number, PIN number and expiration dates. A spoofed caller ID is often used to make both numbers appear that they are from the same financial company.	Never provide personal information unless you have initiated the call. Have handy the customer service phone numbers of your financial institution and only use those numbers to initiate contact (for example, EverBank's Customer Service number is 888.882.EVER (3837). Ensure that your financial institution has 24-hour customer service so you can resolve an issue at any time.

    • Mailbox Theft

      • How identity thieves get your information	What you can do to prevent it
        Thieves will search mailboxes for incoming mail such as credit card bills and bank account statements. They will also check outgoing mail that might contain personal checks to pay bills. This will provide them with your routing and checking account numbers.	Drop off mail that contains checks at your local post office or a postal service box. As soon as possible, pick up incoming mail. Limit your paper-based financial transactions by moving them online. EverBank and other banks provide online services like eBills and eStatements that can replace your paper bills with electronic versions. Online Bill Pay can reduce your risk of stolen paper checks. Sign up for eStatements and Online Bill Pay

    • Wallet & Purse

      • How identity thieves get your information	What you can do to prevent it
        Social Security cards and cards with your SS number Credit cards Driver Licenses Voter registration cards Health insurance identification Bank personal identification numbers (PINs)	Don't carry your Social Security Card or any documents with your Social Security number. If you need to do so for a specific purpose (e.g., visit to Social Security office, job requirement), be sure to remove the card when you get home. Limit the amount of credit cards you carry. In case of theft, act quickly to contact your bank and credit card companies to shut down your cards. Store your financial institutions' contact numbers in a reliable place. Some Online Banking services, like EverBank's, allow you to store all of your financial vendors' contact information online.

    • Trash & Dumpster Diving

      • How identity thieves get your information	What you can do to prevent it
        Bills Credit card applications Unused checking account deposit slips Old bank statements	Before sending to the trash, be sure to shred all papers that contain personal information.

  • What to do if your identity is compromised
    • • Immediately contact bank and credit card companies to report lost or stolen checks, debit and credit cards (For EverBank Debit Card: 800.236.2442; For EverBank Credit Card: 800.738.2615)
      • Contact the police in the area where the theft occurred and file a police report
      • Place a hold on any bank accounts you suspect might be compromised and once all approved outstanding transactions have cleared—close the account
      • If your personal information has been compromised, consider placing a credit freeze with one of the 3 major credit bureaus—once one bureau is notified, the information is passed on to the others
  • Tracking of your financial information

    • Early detection can make a significant difference on the impact of identity theft. Today, there are many different methods you can use to keep up to date with your finances.

      • Receive one free credit report from each of the 3 major credit reporting companies each year through www.annualcreditreport.com (877.322.8228)
      • Stay on top of your bank and credit card balances, account activity and statements (signing up for   EverBank Online Banking can help you keep track of accounts at multiple financial companies)
      • Check with your financial institution to make sure you will receive an e-mail alert if your personal information like mailing or e-mail address has been changed (EverBank provides this service)
      • Use a Identity Theft Protection Service that provides comprehensive credit fraud monitoring
  • Send personal information to EverBank: using secure e-mail

    • Anytime you need to send personal information to EverBank, you'll want to send a secure e-mail. That keeps your private information secure and you can feel confident your information is protected.

      Send a secure e-mail in these instances:

      • Changing personal information on your account
      • Adding other accounts in the same title (account holders and account type)
      • Inquiring about a transaction or other items that are account related
      • Providing feedback to us
      • Asking a Customer Care Specialist a question

      How to send a secure e-mail to EverBank:

      
      From the EverBank Online Financial Center

      Locate "Contact Us" under the "Service" tab

      From Business Online Banking

      From the Welcome Page: locate "Contact Us" in the Message Center panel

Set up your EverBank accounts  

Learn how you can open an account plus set up many of the beneficial features and options like Online Banking, Bill Pay and eStatements.

Manage and use your EverBank accounts  

Get the most out of your EverBank experience by learning the many ways you can move money—from deposits to withdrawals—plus how to change account information or make specific requests to EverBank.