TIAA sold a majority share of TIAA Bank to private investors with a strong track record in banking. These private investors include Stone Point Capital LLC, Warburg Pincus LLC, Sixth Street, Reverence Capital Partners LLC and Bayview Asset Management LLC. Once the sale closes, our name will change to EverBank, N.A.
TIAA is committed to the future success of the new EverBank and will continue as a minority owner with a stake in its continued growth.
Those who have been with our bank for many years will recognize the EverBank name. It taps into our proud heritage as an independent bank with a deep commitment to client service. It also reflects our continued enthusiasm for helping our clients achieve greater success.
You’ll be seeing our new brand online and in print in early September, and our Florida customers will soon see the EverBank name on the Jacksonville Jaguars stadium. Continue to use TIAA online banking as usual for now—the official change from TIAA online banking to the EverBank platform is coming later.
Under new ownership the bank will retain its naming rights to the NFL’s Jacksonville Jaguars stadium. We will rebrand the facility as EverBank Stadium before the Jaguars’ first regular season NFL home game against the Super Bowl champion Kansas City Chiefs.
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No, we are an FDIC-insured federal savings association now, and as EverBank, we will be an FDIC-insured national bank. The standard FDIC insurance limit of $250,000 per depositor, per insured depository institution for each account ownership category does not change with our transition. So you can rest assured that you have protection and your deposits are safe up to the FDIC insurance limits. For example, individual accounts are covered up to $250,000 and joint accounts are covered up to $500,000. We will also continue to offer expanded FDIC insurance coverage with our IntraFi® Network DepositsSM - CD Option account.
Just one quick thing: Please take a moment to verify your contact information so we can be sure any updates we send your way get to you. To do so, simply log in to your account and from your profile menu, select ‘Contact information.’
No. Please continue to log in and use your accounts as you currently do, and use your same debit cards, checks and other banking services.
You’ll also continue to be supported by the same banking team and client service specialists you currently work with.
Not at this time. If there are updates in the future, we will let you know in advance. The bank’s new leadership is committed to expanding your financial opportunities and continuing the high level of personal service and high-performing products you expect.
Yes. Our commitment to always giving you the financial advantage you deserve remains strong, and that means ensuring you get a rate that starts high and stays high. We will continue to offer you guaranteed yields in the top 5% of Competitive Accounts1 , so you can help your money grow with total certainty.
Yes, a new debit card will be mailed to you. Until you receive yours, continue to use your current one as usual.
Yes, your routing number/account number will remain the same. Please refer to your latest statement for your routing/account number.
You may continue to use your current checks for a period of time. However, EverBank will provide your first order of checks free of charge.
EverBank will provide your first order of checks free of charge. You may order new checks by visiting TIAAbank.com/orderchecks or log in to your account and place your order from the Actions tab. This offer is good until the end of the year.
You may begin using your new EverBank checks beginning on 9/10/23. Destroy all your unused TIAA Bank documents (checks, deposit slips, etc.) properly or visit one of our branch locations and we will be happy to help you properly dispose of your documents.
Yes, TIAA Bank Financial Centers will continue to be at your service. Later this year, you will see the new EverBank name at these financial centers but nothing else will change.
Account security is our top priority so that you can bank with confidence. We utilize a multi-layered approach to help protect you against fraud, including strong encryption technology, account number masking and two-factor authentication, which can help stop unauthorized access to your account. We also monitor data to detect fraud or suspicious activity. If we notice suspicious activity on your account, we may contact you by phone, text, email, or mail to confirm that transactions are valid.
Be aware of imposter scams, where text, phone calls or e-mails are used to impersonate EverBank. And be wary of other common scams, like attempts to get your credentials to “refund” your money or claiming to be helping you with tax issues or a computer virus. Scammers may try to pressure you into time-sensitive decisions or make you think your money is in danger; an EverBank associate would never do that.
If you are uncomfortable with a communication, observe something unusual or suspicious, or need fraud related support, please reach out to us at 1.888.882.3827.
Keep accessing your accounts as you always have. For now, you will continue to see a combined dashboard showing both retirement and banking accounts. Later this year, we’ll send you detailed information letting you know how your access will change. Once you receive this communication, you will start to log in at TIAA.org to access your retirement accounts and everbank.com to access your bank accounts.
No. Please continue to log in and use your business accounts as you currently do, and use your same debit cards, checks and other business banking services.
You’ll also continue to be supported by the same business banking team and client service specialists you currently work with.
Not at this time. If there are updates in the future, we will let you know in advance. The bank’s new leadership is committed to expanding your financial opportunities and continuing the high level of personal service and high-performing products you expect.
Yes, TIAA Bank Financial Centers will continue to be at your service. Later this year, you will see the new EverBank name at these financial centers but nothing else will change.
It’s business as usual, with no changes to your relationship, your service team, your products or your services. We’ll continue to serve your needs with a high level of uniquely tailored credit solutions and competitive commercial lending rates.
No, all current open job requisitions will move over to the new bank applicant tracking system along with all active applications. Also, if you have interviewed for an open position with us, you will not need to re-interview for the role.
Information to keep in mind
We promise that the yield on your Yield Pledge® Checking, Money Market and/or Online Savings Account will stay in the Top 5% of Competitive Accounts based on the Bankrate Monitor National Index survey data from the last week of each month. "Competitive Accounts" are similar accounts from the 10 largest banks and thrifts in 10 large U.S. banking markets. This includes data from the 5 largest banks and 5 largest thrifts in each market for which rates are available, except in markets without 5 banks and 5 thrifts. Each week Bankrate surveys these institutions and distributes its results to certain institutions on a paid-for basis. Not all institutions report each week. We reserve the right to change, at any time and without prior notice to you, our Yield Pledge calculation method as necessary to accommodate changes in Bankrate's survey and/or its distribution methodology, including, without limitation, by switching to a different, comparable methodology that may not be based on information from Bankrate.
EverBank, N.A. is an FDIC-insured national banking association. The standard FDIC insurance limit of $250,000 applies per depositor, per insured depository institution for each account ownership category.
