Support

LoanCare is a national leader in home mortgage servicing, with a reputation for outstanding client service and technical innovation. The company is a unit of Fidelity National Financial, a diversified Fortune 500 financial firm based in Jacksonville, FL.

You can call LoanCare for help at 1.844.436.0374. They’re available to offer support during the following times: 

Monday – Friday, 8 a.m. – 9 p.m. (ET) 
Saturday, 8 a.m. – 3 p.m. (ET)

LoanCare is EverBank’s subservicing partner and is not a debt collection agency. EverBank has partnered with LoanCare to service all of our residential mortgage loans on our behalf. In certain circumstances, federal law requires LoanCare to disclose debt collection information prior to speaking with you. We also provide a similar disclosure in certain customer communications. 

Before you can manage your mortgage online with LoanCare, you’ll need to create an account with a new user ID and password at everbank.myloancare.com. 

LoanCare offers all the tools to manage your loan from one streamlined site. Your LoanCare dashboard offers convenient access to everything you need to pay and manage your loan. 

• Schedule monthly payments or make a one-time mortgage payment 
• Find your mortgage account number 
• Apply for mortgage assistance
• Get help with common inquiries and issues

There is a seven to ten day period following the effective date of the loan transfer for setup and verification of loan information. Once this process is complete, you may register and access your online account. You will also receive a welcome email the day you are able to access your account. To find your new LoanCare loan number, visit the Servicing Transfers page at  everbank.myloancare.com. Scroll down to the section titled "Find Your New Account Number." Once there, fill out the form using your EverBank loan number and the last four digits of your social security number.

You will need to set up new credentials at everbank.myloancare.com. Once you’ve received an email letting you know that it’s time to log in, visit everbank.myloancare.com and choose CREATE ACCOUNT in the upper right corner.

Get help with common inquiries and issues by visiting the Help Center at everbank.myloancare.com. 

Visit everbank.myloancare.com, register or login to set up automatic payments or make a one-time payment. You can also make a payment by phone at 1.844.436.0374 or send a check to one of the following processing locations:

East Coast Center

LoanCare, LLC
P.O. Box 37628
Philadelphia, PA 19101-0628

West Coast Center

LoanCare, LLC
P.O. Box 60509
City of Industry, CA 91716-0509

Overnight

LoanCare, LLC
3637 Sentara Way
Virginia Beach, VA 23452

Yes. Visit everbank.myloancare.com, register or login to set up automatic payments or make a one-time payment.

You can make your check out to or set your bill pay payee as either LoanCare, LLC or EverBank.

No, we will no longer be accepting payments in our Financial Center locations. Once your loan transfers, we encourage you to visit everbank.myloancare.com for payment information, including the option to set up automatic payments or to make one-time payments online.

If you made a payment using the old information after the effective date of the servicing transfer, your payment will still be applied to your account, although the posting of your payment will be delayed. Late fees and/or negative credit reporting will not apply for a 60-calendar day period beginning with the effective date of the transfer.

Register at everbank.myloancare.com and visit the Your Mortgage Assistance Plan page for information on your plan. You may also contact the LoanCare Single Point Of Contact (SPOC) team by calling 1.800.909.9525.

If you have not yet submitted a mortgage assistance application, please visit everbank.myloancare.com and review the information in the Mortgage Assistance section.