Pay and get paid fast with Zelle®

Keeping your money and information secure is a top priority for EverBank. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your EverBank account safe.

No. Zelle^® is a free way for EverBank clients to send and receive money. However, mobile network carrier fees may apply.

You can send, receive, or request money with Zelle^®. To get started, log in to online banking, open the Transfer & Pay menu, and then choose Zelle^®. Or log in on the mobile app and select the Zelle^® button from the bottom menu.

To send money using Zelle^®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit Send. The recipient will receive an email or text message notification via the method they used to enroll with Zelle^®. Money is available to your recipient in minutes if they are already enrolled with Zelle^®.

To request money using Zelle^®, choose Request, enter their enrolled email address, U.S. mobile number or Zelle^® tag, confirm the recipient is correct and tap Request.

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle^®. If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your EverBank account, typically within minutes.

If someone sent you money with Zelle^® and you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select EverBank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification—you should enroll with Zelle^® using that email address or U.S. mobile number to ensure you receive your money.

A Zelle^® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log into the EverBank mobile app and select the Zelle^® button from the bottom menu. Next, tap the  Zelle^® QR icon in the top right-hand corner and your QR code will be displayed under My Code. From here you can view your QR code and use the print or share icons to text, email or print your Zelle^® QR code. To receive money, share your Zelle^® QR code.

To send money, log into the EverBank mobile app and select the Zelle^® button from the bottom menu. Next, tap the  Zelle^® QR icon in the top right-hand corner and select Scan or Select QR Code. Once you allow access to your camera, simply point your camera at the recipient’s Zelle^® QR code, enter the amount, hit Send, and the money is on the way. When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Zelle^® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.^x

Since money is sent directly from your EverBank account to another person’s bank account within minutes, Zelle^® should only be used to send money to friends, family and others you trust.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

Some small businesses are able to receive payments with Zelle^®. Ask your favorite small business if they accept payments with Zelle^®. If they do, you can pay them directly from the EverBank mobile app or online banking using just their enrolled email address, U.S. mobile number, or Zelle^® tag.

In order to use Zelle^®, the sender and recipient's bank or credit union accounts must be based in the U.S.

Neither EverBank nor Zelle^® offers purchase protection for payments made with Zelle^®—for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

No, Zelle^® payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select Cancel This Payment. If you do not see this option available, please contact our client support team at 1.888.882.3837 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle^® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our client support team at 1.888.882.3837 to determine what options are available.

Please contact our client support team at 1.888.882.3837. Qualifying imposter scams may be eligible for reimbursement.