Pay and get paid fast with Zelle®

Zelle^® is a fast, safe and easy way to send and receive money. Send money to friends, family or trusted contacts directly from the TIAA mobile app or via online banking using a browser.

Keeping your money and information safe is a top priority for EverBank. When you use Zelle^® with online banking or within the TIAA mobile app, your information is protected with the same technology we use to keep your bank account safe.

No. Zelle^® is a free and secure way for EverBank clients to send and receive money. However, mobile network carrier fees may apply.

Getting started with Zelle^® is easy and can be done in a few minutes. You can enroll through online banking using a browser or through the TIAA mobile app.

1) To get started using a browser, log in to online banking, select your bank account, and you’ll see Zelle^® in the black menu bar.

2) To get started using the TIAA mobile app, log in and you’ll find Zelle^® under the Actions tab.

To complete your enrollment, simply follow the prompts to confirm the U.S. mobile phone number or email address tied to your EverBank account. After that, you’ll be ready to start sending and receiving money.

Yes. Zelle^® is a fast, safe and easy way to send money from your EverBank account to trusted contacts regardless of their banking institution.¹ However, your recipient will need to make sure they are enrolled in Zelle^® to be able to receive the money.

No. Zelle^® is offered directly within the TIAA mobile app. Once you log in to the app and enroll with Zelle^®, you’ll be able to start sending and receiving money.

To download the TIAA mobile app on your device, go to the App Store or visit Google Play and search “TIAA mobile.”

During the enrollment process, Zelle^® will be able to recognize that your email address or U.S. mobile phone number is being used somewhere else. When that happens, Zelle^® will ask if you’d like to transfer your Zelle^® enrollment over to EverBank and will give you prompts to follow to do so.

Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

You can send money to friends, family and people you know. We recommend you ask people to enroll with Zelle^® before you send them money—this will help them get your payment more quickly.

Since money is sent directly from your bank account to another person’s bank account within minutes,¹ it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number. Zelle^® should only be used to send money to friends, family or others you trust

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither EverBank nor Zelle^® offers purchase protection for payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

If the recipient is already enrolled with Zelle^®, the payment cannot be canceled. If the recipient is not yet enrolled, the money will remain “unclaimed” until the recipient enrolls. After 14 days, if the recipient has not enrolled to receive the money, the payment will be canceled and the money will be returned to the original account.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with
Zelle^®, so you should always confirm your recipient’s U.S. mobile phone number and email address before sending.

Yes. You can send money to someone who hasn’t enrolled with Zelle^®. Just send money using their email address or U.S. mobile phone number and they’ll get a notification that money is waiting for them. They will need to enroll in Zelle^® in order to claim their funds though. The initial payment will be received after enrollment, and future payments will typically be received in minutes.

With Zelle^®, you can make payments quickly from bank account to bank account. There are no digital wallets to transfer money to or from, or claim codes to keep track of.