Support

Here when you need us, never in your way

Need quick account help or guidance? You’re in the right spot.

Personal support

Use the information below to find support for common requests. We currently partner with TIAA to assist in providing online and mobile banking services.

Use any of the following methods to place your request: 

Self service 

  • Log in to your account 
  • Go to your Actions tab 
  • Within the ‘All accounts’ tile, select ‘Update your profile’ 
  • Follow the steps to save your changes 

We’ll send a confirmation email once we’ve received your request. If you need confirmation details or a reference number, please call us at 1.888.882.3837

Secure upload 

  • Download and complete our change contact information form
  • Log in to your account 
  • Go to your Actions tab 
  • Within the ‘TIAA documents’ tile, select ‘Upload documents’ 
  • Follow the steps to submit the form via secure upload 

Save time and money with online bill pay. Set up one-time or recurring payments, and view your payment history for up to 24 months.

  • Log in to your account
  • Select your bank account from the account summary page
  • Choose ‘Pay bills’ in the black menu bar
  • Follow the simple steps

Or

  • Log in to your account
  • Go to your Actions tab
  • Within the ‘Move money’ tile, choose ‘Pay bills’
  • Follow the simple steps

If your credit card or debit card has been lost or stolen, please call the following numbers immediately. 

Credit cards: 1.800.738.2615

Debit cards: 1.888.882.3837

Clients who have registered for online banking can use the TIAA mobile app to make deposits on the go.x Here’s how:

  • Open the app 
  • Go to your Actions tab
  • Go to Deposit checks 
  • Follow the steps to snap a photo of your check and send it to us 

Download the mobile app 

Save time and money with online bill pay. Set up one-time or recurring payments, and view your payment history for up to 24 months.

  • Log in to your account
  • Select your bank account from the account summary page
  • Choose ‘Pay bills’ in the black menu bar
  • Follow the simple steps

Or

  • Log in to your account
  • Go to your Actions tab
  • Within the ‘Move money’ tile, choose ‘Pay bills’
  • Follow the simple steps

EverBank has partnered with LoanCare, a leading national mortgage servicer, to better support all of your home loan needs.

Business support

We’ve compiled a list of questions and answers to our most common business bank requests for your convenience. If you can’t find the answer you need here, please call us at 1.866.371.3831, opt 5

Use any of the following methods to place your request:

Phone 

Mail

Download and complete our business contact information form and mail to: 

EverBank 
PO Box 44060 
Jacksonville, FL 32231

An Official Check is one that is issued by EverBank on your behalf that serves as a guarantee of funds. Typically required for larger purchases such as a home or automobile, these checks are issued as official bank checks and signed by a bank representative.
Use any of the following methods to place your request:

Phone 

Online

Download and complete our Official Check order form and follow the instructions on the form to submit.

Remote Deposit Capture uses a computer-scanner combo and is ideal for businesses with a high volume of monthly check deposits and multiple online banking users. The servicex is subject to approval and daily deposit limits will apply. The enrollment review process will generally take 1 to 2 business days. 

Phone 

System requirements 

  • Workstation: 933MHZ, 256MB RAM, 8MB-Video, USB 2.0 Port, keyboard, mouse, monitor 
  • Operating System: Windows® XP, Vista, 7 or MAC® OS X 10.5 and above (certified on select devices) 
  • Software: Adobe Acrobat Reader 6.0 or higher, JavaSM plug-in 6 or higher 
  • Browsers: Internet Explorer® 7 or higher, Firefox®, Safari®, Chrome® 
  • Internet Connection: Broadband or DSL (minimum 128kb). Dial up can be used but system performance is not guaranteed. 

Note: You’ll need administrative rights to your computer to install the Remote Deposit Capture driver. 

Diversified investing

There’s a world of opportunity out there. So that you can take better advantage of it, please familiarize yourself with the information below. If you have additional questions or can’t find what you’re looking for here, give us a call at 1.800.926.4922

Yes, we do buy back coins we have previously sold to you, but we are not obligated to do so. We do not buy back bullion bars. Please see the Account Terms, Disclosures and Agreements Booklet for additional details. 

No, we do not provide access to physical currency. 

When MarketSafe CDs are offered, there is a collection period called the “funding period,” which takes place before the MarketSafe CDs are actually issued. During the funding period, if you apply for a MarketSafe CD and send us your deposit, those funds are placed in a MarketSafe cash account, which is an interest-bearing account. While your deposit is in the MarketSafe cash account waiting for the MarketSafe CD to be issued, your deposit earns interest. When the CD is issued, your principal deposit plus any interest earned and credited in the MarketSafe cash account during the funding period is used to open the MarketSafe CD. 

Search for a fee-free ATM near you 

Get convenient access to your money any time by visiting one of our nearly 100,000 fee-free ATMs.x

Discover forms and applications

If you’re looking to use a downloadable form, find the document you need to make changes to your existing account, move money, open a new account and more.

We’re here for you 

If you still need help or can’t find what you’re looking for here, contact us today. 

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While we are now EverBank, your accounts continue to be serviced by TIAA at this time. Please log in with your usual credentials.
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Order postage-paid envelopes

For your convenience, you may order free, postage-paid deposit envelopes for existing accounts using the form below.
Note: Please use the Comments field to supply your mailing address.

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