New online banking experience

Yes. As an added security measure during your first login, you will be asked to verify your identity using a one-time passcode sent via voice call or SMS. Please ensure that your phone number is up to date by logging into your account and navigating to "Profile", where you can view the contact information associated with your account. If you need to make edits, please select the yellow "Edit" button on that screen, make your changes, and select the "Save" button.

We will transition clients to the new EverBank online and mobile banking experience in two phases, as follows:

• Phase I: Clients with bank accounts at EverBank and no accounts associated with TIAA.
• Phase II : Clients with bank accounts at EverBank and accounts associated with TIAA.

For now, continue to access your accounts as you always have.

Your TIAA accounts will still need to be accessed at TIAA.org or via the TIAA mobile app. Your current TIAA user ID and password will not be affected by the migration of EverBank accounts.

You will receive an email from EverBank to your primary email address when you’re eligible to move to the new EverBank online and mobile banking experience. Once you are eligible, please follow the instructions provided in your email communication. 

You will not have access to your EverBank accounts until you successfully log in to the new EverBank online banking experience or mobile app. Moving forward, you will access your EverBank accounts online by logging in at everbank.com or via the EverBank mobile app. You will no longer have access to your EverBank accounts online at TIAA.org or via the TIAA mobile app.

Follow these steps to log in for the first time to the new online banking experience:

• Go to everbank.com, select the "Login" button and enter your current user ID and password
• You’ll be prompted to verify your identity by receiving a one-time security code by voice call or SMS
• Next, you’ll be prompted to update your password
• A small number of customers may also be prompted to update their User ID to meet our new security requirements
• Finally, you'll review and accept the Online Banking Terms and Conditions

Yes, you will need to download the new EverBank Mobile App at the App Store or GooglePlay once it is available.

You should continue to access any TIAA-related accounts at TIAA.org or via the TIAA mobile app. Your current TIAA user ID and password will not be affected by the migration of EverBank accounts.

Keeping your accounts secure is always a top priority. Here’s what you need to know about how we use security codes as part of our multi-factor authentication process. If you have designated a security code in the past, you will continue to use your security code on various forms unless you hear otherwise from us.

• If you need to know or update your current security code or security code hint, please call us at 1.888.882.3837. We can share your security code hint and, once we’ve verified your identity, we will assist you with updating your security code or security code hint.

• If a form is asking for you to provide a security code but you do not have one, please submit the paper form without it. You may receive a call from us to verify your identity and confirm your request prior to us processing those requests.

Security codes are not the same as your online banking user ID or password, your debit card pin, or an authenticated one-time passcode. In the new online banking experience, you will be unable to add or modify security codes.

Yes, our goal is to make this transition simple and smooth for you. All of the following will stay the same and be waiting for you in the new experience once you log in:

• Your account number(s) and nicknames

• Your account balance(s) and transaction history
• Your historical statements, tax documents, notices and delivery preferences
• Your money movement history, schedules, account information and payees for internal and external transfers, connected external transfer accounts, bill pay, Zelle^® and wires
• Your contact information, including phone number(s), email(s) and address(es)
• Your account and debit card alerts
• Your beneficiary designations (these will not be viewable online at this time, but you can edit your designations within online banking in the Account Services section)

No. Our routing numbers remain the same:

For EverBank ACH – 063092110
For Inbound Wires – 063000225

No. For your convenience, your transfers, payments and direct deposits will continue to be processed without any interruption.

Yes, please continue to use your existing supply of checks until it is time to order new checks. To order new checks, log in to your account, go to the "Account Services" tab and select "Order Checks" from the options. Follow the on-screen instructions to place your order.

Yes, continue to use your current debit or credit card(s) just as you always have. When your card is up for renewal, you will be mailed a new card with the EverBank name and brand.

Within the first 24-48 hours of logging into our new experience, you may not be able to immediately view or initiate transfers from some of your external accounts. Any previously scheduled transfers will automatically transition to the new online platform and take place without interruption.

If you have a scheduled transfer set up between your TIAA Brokerage or TIAA Pension account and one of your EverBank accounts, your scheduled transfer(s) between these two accounts will remain in place. If you would like to make changes to this scheduled transfer, you will need to do so on TIAA.org.

Once you've transitioned to the new EverBank online and mobile experience, your TIAA account(s) will not appear in your list of external accounts in the new platform.

We are aware of this issue, and we’re working to resolve it.

What it is: If you have more than one scheduled external transfer to or from the same registered external account, that account will appear once for each scheduled transfer when you go to the drop down section for the “To/From” accounts.

What to do: When initiating a new transfer, simply choose the first instance of the appropriate external account, and proceed with your transfer.

We apologize for any confusion.

Yes, if you have connected your EverBank accounts to third-party budgeting tools or other external aggregators that track your bank accounts (outside of TIAA Bank/EverBank's platform), you will need to re-establish the connection to your bank account(s) with EverBank.

Yes, to view your current rate:

• Log in and select the account you want to view from the Dashboard/Home screen
• On the account page, select the "Show Account Details" link below the box that shows the name of your account
• Within these details, locate "Interest Rate", which will show your current interest rate

Once logged in, select the account you want to view from the Account Dashboard/Home screen. Under the name of your account, you'll see either the last 4 digits of your account number or the full account number.

If you’ve chosen to hide the full account number, select the eye icon next to the account number and your full account number will be shown. If you'd like to keep this number hidden, remember to select the eye once you're done viewing your account number, which will hide the full number.

In online and mobile banking, there are several ways to navigate to your tax documents, which are located within the Document Center.

If you would like to update the delivery settings (electronic or paper), navigate to the Document Center and click "Delivery Settings". Scroll until you see the "Taxes" section and select your preferences.

If your account(s) meet the criteria for reporting, you will receive the appropriate tax documents from us. For example, if your account generated more than $10 in interest in the previous year, you’ll receive a 1099-INT. Tax documents will generally be available in online or mobile banking or mailed to you by January 31.

Yes, you can now assign and edit nicknames online so you don’t have to worry about memorizing your account numbers. This only applies to EverBank accounts and does not apply to external linked accounts. Both in online and mobile banking, this function is located in the "More" section, under "Display Options" and then "Account Nicknames".

You’ll now have a broader set of account and debit card alerts in the new EverBank online banking experience alongside your previously established alerts, which will remain. 

You can elect to receive these alerts by selecting between email or SMS options. Some of these new alerts are enhanced security alerts, which are required and cannot be turned off. Explore what’s new once you log in by navigating to the Communications Center.

Yes, you can now elect to receive push notifications and get real-time alerts via the EverBank mobile app on your mobile phone or tablet.

You now have an enhanced set of debit card controls and alerts to help keep your debit card account safe and secure. This includes the ability to:

• Enable/disable your card for use
• Report your card lost/stolen
• Set your card PIN

The "Manage Debit Card" function can be found in the Self-Service section in online banking and on the EverBank mobile app.

No. To view your transactions or manage your payments for your credit card, you’ll need to log in to eZcard using your credit card credentials, which may be different than your credentials for EverBank or TIAA. To access eZcard, go to eZcard or via the "Manage Credit Card" link in the Login box on everbank.com. If you’ve forgotten your credit card credentials, use the "Forgot Password" and/or "Forgot Username" links once you navigate to the eZcard platform.

If you'd like to increase the size of text within the online experience, you can use the "zoom" feature on your web browser. To change the zoom in most browsers, you can press the following two keys at the same time depending on your computer's operating system:

For Windows, Linux, and Chrome:

• To increase the size of text: "Ctrl" and "+" keys
• To decrease the size of text: "Ctrl" and "-" keys

For Mac:

• To increase the size of text: "⌘" and "+" keys
• To decrease the size of text: "⌘" and "-" keys

When you download or export a document or statement, the file will export and save wherever you have set your browser or device to save downloaded files. Your browser or device may ask you where you would like to save this file.

If your mobile device does not ask where you would like to save the file, please check the following locations for the exported file:

• iPhone/iPad: go to your system’s “Files” app, then Browse > EverBank App > NoCloud > downloads
• Android: Files > Downloads

While you are logged into the new online banking experience, you'll notice a blue box in the bottom-right corner that reads, "Got questions? We can help." If you have a question about the page you are currently on, this button can show you answers to frequently asked questions and help you navigate to the correct page for answers or provide step-by-step instructions on how to use our new online banking experience. To access this feature, select the box at the bottom of your screen that reads, "Got questions? We can help." Then, select "Frequently Asked Questions". You will see page-related frequently asked questions appear on your screen.