Personal Support

You can register for online banking at everbank.com/register or through the EverBank mobile app. Whichever way you choose, be prepared to enter the following information:

• Your name
• Date of birth
• Social Security number
• At least one of your account numbers and the associated account type

Use the link of your choice below and follow the on-screen instructions to register for online banking.

If you are already registered for online banking and have downloaded the EverBank mobile app, use the same credentials you use to log in to online banking.

If you have not registered for online banking, download the mobile app and follow the in-app links to register. You will need the following information: name, date of birth, Social Security number, and at least one of your account numbers and the associated account type.

Several common issues can prevent you from logging into online banking. Here are some ways you can troubleshoot the issue:

• Check your credentials. This is the most common problem. Double-check that you are entering the correct user ID and password. Passwords are case-sensitive, and a forgotten caps lock key can cause a login to fail.
• Check if your account is locked. If you enter your password incorrectly too many times, your account may be temporarily locked for security reasons.
• Update your browser. Using an older browser version can cause compatibility issues with our website.
• Clear your browser's cache and cookies. This can fix many common browser-related issues.
• Disable browser extensions. Temporarily turn off any ad blockers or VPNs to see if they are interfering with the login.
• Verify our system status. Check the EverBank home page for alerts to ensure our online services are not experiencing an outage.

If you need further assistance, contact our client solutions team at 1.888.882.3837, Monday – Friday, 8 a.m. – 10 p.m. (ET).

If you have forgotten your user ID, follow these steps:

From everbank.com

Go to everbank.com/reset

• Choose "I forgot my user ID," provide your registered email address, and select “Continue”
• Select how you’d like to receive your one-time passcode
• Enter your passcode when prompted

From the EverBank mobile app

Open your EverBank mobile app

• Tap the "Trouble logging in?" link
• Choose "I forgot my user ID," provide your registered email address, and select “Continue”
• Select how you’d like to receive your one-time passcode

Once you are verified, we'll send an email to your address on file providing your user ID information.

If you have forgotten your password, follow these steps:

From everbank.com

• Go to everbank.com/reset
• Choose "I forgot my password," provide your user ID or registered email, and select “Continue”
• Select how you’d like to receive your one-time passcode
• Enter your passcode when prompted
• Once you are verified, you'll be able to create a new password

From the EverBank mobile app

• Open your EverBank mobile app
• Tap the "Trouble logging in?" link
• Choose "I forgot my user ID," provide your user ID or registered email address, and select “Continue”
• Select how you’d like to receive your one-time passcode
• Enter your passcode when prompted
• Once you are verified, you'll be able to create a new password

Please note, you must adhere to the following password requirements:

• 8 – 32 characters
• Include at least 1 uppercase letter
• Include at least 1 lowercase letter
• Include at least 1 number
• CANNOT include your first name, middle name, last name or user ID in forward or reverse
• CANNOT be one of your previous 6 passwords

For security purposes, we may temporarily lock your account to keep your information and money safe. If you think your account is locked, follow these steps:

From everbank.com

• Go to everbank.com/reset
• Choose "I think my account is locked," provide your user ID or registered email, and select “Continue”
• Select how you’d like to receive your one-time passcode
• Enter your passcode when prompted
• An email with a secure link to unlock your account will be sent to your registered email address
• Click the link in the email to unlock your account

From the EverBank mobile app

• Open your EverBank mobile app
• Tap the "Trouble logging in?" link
• Choose "I think my account is locked," provide your user ID or registered email address, and select “Continue”
• Select how you’d like to receive your one-time passcode
• Enter your passcode when prompted
• An email with a secure link to unlock your account will be sent to your registered email address
• Click the link in the email to unlock your account

Please note: Clicking the link in the email will open a browser on your device taking you to everbank.com. However, you are welcome to close the browser and log in using the mobile app.

If you need further assistance, please call us at 1.888.882.3837, Monday – Friday, 8 a.m. – 10 p.m. (ET).

To update your addresses, phone numbers or email addresses, use either of the following methods.

From everbank.com

• Log in to your account from everbank.com

• Select the "More..." tab, then select "Profile"

• Within the "Profile" section, select "Contact Information"

• Locate the information you would like to update and select the edit icon

• Follow the on-screen instructions to save your changes

From the EverBank mobile app

• Log in to your account on our mobile app

• From the Account Dashboard/Home screen, select the three-line menu icon in the upper-left corner

• Select the "More..." tab, and then select "Profile"

• Within the "Profile" section, select "Contact Information"

• Locate the information you would like to update and select the edit icon

• Follow the on-screen instructions to save your changes

For any contact information changes, you may be requested to verify that it is you making the change. To do this, you will need access to one of the phone numbers we have on file for you.

We no longer offer the security code feature for EverBank accounts. If a form is asking for you to provide a security code but you do not have one, please submit the form without a code. You may receive a call from us to verify your identity prior to us processing the request.

For clients who've established a security code

If you already have a security code, you will continue to use that code until we communicate otherwise to you. If you need to know or update your current security code, please call us at 1.888.882.3837. We can share your security code hint and, once we’ve verified your identity, we will assist you with updating your security code or security code hint.

Regularly changing your password is a smart practice for a number of reasons, including enhancing security after a suspected data breach or unauthorized access.

To change your password, follow these simple steps:

From everbank.com

• Log in to your account from everbank.com
• Select the “More…” tab, then select “Profile”
• Within the “Profile” section, select “Log in details”
• Locate the password field and select the edit icon
• Enter your current password
• Then using the requirements listed below, create a new password
• Re-enter your new password to confirm it is accurate
• Select the "Change Password" button to save your new password

From the EverBank mobile app

Log in to your account on our mobile app

• From the Account Dashboard/Home screen, tap the three-line menu icon in the upper-left corner
• Select the "More..." tab, and then select "Profile"
• Within the "Profile" section, select "Log in details"
• Locate the password field and select the edit icon
• Enter your current password
• Then using the requirements listed below, create a new password
• Re-enter your new password to confirm it is accurate
• Select the "Change Password" button to save your new password

Please note, you must adhere to the following password requirements:

• 8 – 32 characters
• Include at least 1 uppercase letter
• Include at least 1 lowercase letter
• Include at least 1 number
• CANNOT include your first name, middle name, last name or user ID in forward or reverse
• CANNOT be one of your previous 6 passwords

Your account number can be found on any of your statements or in your original Welcome Kit. Additionally, your account and routing numbers can be found on any personal checks or checkbooks.

To find your account number and routing numbers online, use the following method.

From everbank.com or the EverBank mobile app

• Log in to your account
• You’ll see a summary of your accounts – select the account for which you’d like to view your account number
• Select the "Show Account Details" link below the box that shows the name of your account
• Within these details, locate "Account Number" and/or "Routing Number"
• If you've chosen to hide the full account number, select the eye icon next to the account number and your full account number will be shown

Routing numbers

EverBank routing number: 063092110
EverBank inbound-wire routing number: 063000225

Statements can be viewed, printed or downloaded from the Documents Center, which can be accessed through online or mobile banking.

From everbank.com

• Log in to your account at everbank.com
• Select the "Communications" tab, and then select "Documents Center"
• Within the "Documents Center" section, select the "Statements" tab
• In the Statements tab, select the account and year for which you would like to view statements
• Select the date of the statement you would like to view and that statement will pop up on screen
• If you would like to then print or download this statement, look to the upper-right corner of the statement box when the statement is visible and you will see options to Print or Download

From the EverBank mobile app

• Log in to your account on our mobile app
• From the Accounts Dashboard/Home screen, select the three-line menu icon in the upper-left corner
• Within that menu, select "Communications", and then select "Documents Center"
• Within the "Documents Center" section, select "Statements"
• Select the account and year for which you would like to view statements
• Select the date of the statement you would like to view
• If you would like to print or download this statement, look to the upper-right corner of the statement box when the statement is visible and you will see a double arrow icon ">>" where you will see options to Print or Download

Please note: all IRA statements and documents are only sent by mail and are not available online. If you would like for us to send you copies of your IRA statements by mail, call us at 1.888.882.3837.

To view your current interest rate, use the following method:

From everbank.com or the EverBank mobile app

• Log in to your account
• You’ll see a summary of your accounts – select the account you’d like to view
• Select the "Show Account Details" link below the box that shows the name of your account
• Within these details, locate "Interest Rate," which will show your current rate

The difference between interest rates and annual percentage yields (APYs):
An interest rate is the percentage rate at which the money in your account will accrue interest, without considering compounding. Our accounts accrue interest daily, and with our enhanced online banking platform, you can see your interest rate in real-time.

An APY is the percentage rate that reflects the total amount of interest that will be paid on your account over the course of a year, based on the interest rate and compound interest. This value is calculated on a monthly basis, and is reflected on your statement and in your Account Details as “Last Statement APY Earned.”

Adding or changing your account beneficiaries is only available in our online banking platform, not in our mobile app. In order to add, remove, or change a beneficiary, be prepared to provide the following information:

• The beneficiary's Full Name
• The beneficiary's Social Security Number
• The beneficiary's Date of Birth

Use the following method to change or add beneficiaries in online banking.

From everbank.com

• Log in to your account at everbank.com
• Select “Self-Service” along the top navigation bar, and then select "Account Services"
• Within the "Account Services" section, select the tab for "Beneficiaries"
• As an added protection, you may be asked to verify who you are by entering a one-time passcode sent via SMS or voice call prior to accessing the form where you can add or change beneficiary designations
• You will then be able to fill out a form based on what changes you need to make: Add a beneficiary, remove a beneficiary, or change the name of an existing beneficiary
• Follow the on-screen instructions, and then select the "Submit" button

You can elect to go paperless or update your document delivery preferences from the Documents Center using either of the following methods.

From everbank.com

• Log in to your account at everbank.com
• Select the "Communications" tab, and then select "Documents Center"
• Within the "Documents Center" section, select the "Delivery Settings" tab
• Make your updated delivery selections

From the EverBank mobile app

• Log in to your account on our mobile app
• From the Accounts Dashboard/Home screen, select the three-line menu icon in the upper-left corner
• Within that menu, select "Communications", and then select "Documents Center"
• Within the "Documents Center" section, select the "Delivery Settings" tab
• Make your updated delivery selections

Please note: all IRA statements and documents are only sent by mail and are not available online.

To designate addresses by account, use either of the following methods.

From everbank.com

• Log in to your account at everbank.com
• Select the "More..." tab
• Within the "More..." tab, select "Profile"
• Within the "Profile" section, select "Contact Information"
• Locate the information you would like to update and select the edit icon
• Follow the on-screen instructions

From the EverBank mobile app

1. Log in to your account on our mobile app
2. From the Accounts Dashboard/Home screen, select the three-line menu icon in the upper-left corner
3. Select the "More..." tab
4. Within the "More..." tab, select "Profile"
5. Within the "Profile" section, select "Contact Information"
6. Locate the information you would like to update and select the edit icon
7. Follow the on-screen instructions

For any contact information changes, you may be requested to verify that it is you making the change. To do this, you will need access to one of the phone numbers we have on file for you.

Yes, you can export a file containing up through the last two years of your account transactions via the following following formats: Comma Separated File (CSV), Money 2000 and later (or other OFX compatible PFM), QuickBooks or Quicken. Use the following method to export a file of your transactions.

From everbank.com or the EverBank mobile app

• Log in to your account
• You’ll see a summary of your accounts – select the account for which you’d like to export transactions
• Near the top of the page under the blue box with the name of your account, select the download icon, which is next to a print icon
• In the "Download Transactions" section, make your selections and then select the "Export" button
• The file will export and save wherever you have set your browser or device to save downloaded files (your browser or device may ask you where you would like to save this file)

If your mobile device does not ask where you would like to save the file, please check the following locations for the exported file:

• iPhone: go to your system’s “Files” app, then Browse > EverBank App > NoCloud > downloads
• Android: Files > Downloads

There are two ways you can assign a nickname to your account: within the "Account Details" section on each account's page or within the "Display Options" page. You can assign or manage nicknames using any of the following methods.

Account Details from everbank.com or the EverBank mobile app

• Log in to your account
• You’ll see a summary of your accounts – select the account for which you’d like to assign or change a nickname
• Select the "Show Account Details" link below the box that shows the name of your account
• Within these details, locate the line that says "Account Nickname"
• Select the icon next to the current nickname and then input and save a nickname

Display Options from everbank.com

• Log in to your account at everbank.com
• Select the "More..." tab, and then select "Display Options"
• Within the "Display Options" section, select the "Account Nicknames" tab
• Make your edits and select the "Save" button located at the bottom of the page.

Display Options from the EverBank mobile app

• Log in to your account on our mobile app
• From the Accounts Dashboard/Home screen, select the three-line menu icon in the upper-left corner
• Within that menu, select "More...", and then select "Display Options"
• Within the "Display Options" section, select the "Account Nicknames" tab
• Make your edits and select the "Save" button located at the bottom of the page

You can hide or show an account from viewing using either of the following methods.

From everbank.com

• Log in to your account at everbank.com
• Select the "More..." tab, and then select "Display Options"
• Within the "Display Options" section, select the "Accounts" tab
• To show or hide an account, select the eye icon next to each account
• Select the "Save" button located at the bottom of that page

From the EverBank mobile app

• Log in to your account on our mobile app
• From the Accounts Dashboard/Home screen, select the three-line menu icon in the upper-left corner
• Within that menu, select "More...", and then select "Display Options"
• Within the "Display Options" section, select the "Accounts" tab
• To show or hide an account, select the eye icon next to each account
• Select the "Save" button located at the bottom of that page

To view your CD's maturity date online, use the following method.

From everbank.com or the EverBank mobile app

• Log in to your account
• You’ll see a summary of your accounts – select the CD account for which you’d like to view your maturity date
• Select the "Show Account Details" link below the box that shows the name of that account
• Within these details, locate "Maturity Date"

On the date your CD matures, your Account Details will automatically update to the next “Maturity Date.” If you opt to change your CD’s term, your Account Details will reflect that new maturity date.

To request a copy of a check, please call us at 1.888.882.3837.

When you download or export a document or statement, the file will export and save wherever you have set your browser or device to save downloaded files. Your browser or device may ask you where you would like to save this file.

If your mobile device does not ask where you would like to save the file, please check the following locations for the exported file:

• iPhone/iPad: go to your system’s “Files” app, then Browse > EverBank App > NoCloud > downloads
• Android: Files > Downloads

We have partnered with Deluxe for checkbook ordering to give you more personalized options for your checkbooks. You will be able to select from a variety of check designs* and you will have the ability to edit and update what is shown on your checks (address, phone number, and/or adding the name of a joint account holder).

When ordering a new checkbook using one of the following methods, please ensure all personal details printed on the checks appear correct. If they are not, you may make edits prior to checkout.

From everbank.com

• Log in to your account at everbank.com
• Select the "Self Service" tab, and then select "Account Services"
• Within the "Account Services" section, select the "Order Checks" tab
• Follow the on-screen instructions
• You will be taken to our partner service provider, Deluxe, to place your order

From the EverBank mobile app

• Log in to your account from our mobile app
• From the Accounts Dashboard/Home screen, select the three-line menu icon in the upper-left corner
• Within that menu, select "Self Service", and then select "Account Services"
• Within the "Account Services" section, select "Order Checks"
• Follow the on-screen instructions
• You will be taken to our partner service provider, Deluxe, to place your order.

*Not all check design options are free

An Official Check is one that is issued by EverBank on your behalf that serves as a guarantee of funds. Typically required for larger purchases such as a home or automobile, these checks are issued as official bank checks and signed by a bank representative. Use the following method to request an Official Check.

From everbank.com

• Log in to your account at everbank.com
• Select the "Self Service" tab, and then select "Account Services"
• Within the "Account Services" section, select the "Request Official Check" tab
• Follow the on-screen instructions to place your request
• You may be asked to verify your identity via a one-time passcode sent via SMS or voice call

If you have issued checks or have misplaced checks that you do not wish to be paid, you can request a stop payment to prevent them from being paid using one of the following methods.

To request a stop payment on a personal check:

From everbank.com

• Log in to your account at everbank.com
• Select the "Self Service" tab, and then select "Account Services"
• Within the "Account Services" section, select the "Stop Payment" tab
• Follow the on-screen instructions to place your request

From the EverBank mobile app

• Log in to your account on our mobile app
• From the Accounts Dashboard/Home screen, select the three-line menu icon in the upper-left corner
• Within that menu, select "Self Service", and then select "Account Services"
• Within the "Account Services" section, select "Stop Payment"
• Follow the on-screen instructions to place your request

To request a stop payment on a transfer or bill pay, call us at 1.888.882.3837 or visit one of our financial centers.

Fees may apply. See Deposit Account Fee Schedule.

If you are an authorized account holder, you can view, print or download account statements from the Documents Center. You will need to be the primary account holder in order to view, print or download the account's tax documents (1099s) from the Documents Center.

To access copies of statements or 1099s, use one of the following methods.

From everbank.com

• Log in to your account at everbank.com
• Select “Communications” and then select “Documents Center”
• Select the “Statements” or “Tax Documents” tab
• Select the document you would like to view
• If you would like to print or download this document, look to the upper-right corner of the document box and you will see options to Print or Download

From the EverBank mobile app

• Log in to your account on our mobile app
• From the Accounts Dashboard/Home screen, select the three-line menu icon in the upper-left corner
• Select “Communications”, and then select “Documents Center”
• Select “Statements” or “Tax Documents”
• Select the document you would like to view
• If you would like to print or download this document, look to the upper-right corner of the document and you will see a double arrow icon (>>) where you will see options to Print or Download

Please note: all IRA statements and documents are only sent by mail and are not available online. If you would like for us to send you copies of your IRA statements by mail, call us at 1.888.882.3837.

Fees may apply. See Deposit Account Fee Schedule.

To receive a deposit via a wire transfer, provide the sending financial institution with the following information: 

• Receiving bank: EverBank
• Our wire transfer routing number: 063000225
• Our SWIFT code: EVBKUS3M
• Our address: 301 W. Bay St., Jacksonville, FL 32202 
• For credit to: [your name as it appears on your account] 
• Your address: [your address as it appears on your account] 
• Account number: [your account number] 

Foreign currency wires 

Foreign currency funds can be transferred to World Markets accounts or to any other U.S. account. However, for foreign currency wires into U.S. accounts, we convert foreign wire funds into USD upon receipt. 

View wire instructions

To request a wire transfer from an EverBank account or an EverBank World Markets account to an external financial institution, use the following method.

From everbank.com

• Log in to your account at everbank.com
• Select the "Transfer & Pay" tab, and then select "Wires"
• Follow the on-screen instructions to place your request
• You may be asked to verify your identity via a one-time passcode sent via SMS or voice call prior to accessing the form

Wire transfers are processed Monday through Friday, except on bank holidays. For same-day processing, submit domestic wire requests by 4 p.m. (ET) and international wire requests by 3:30 p.m. (ET). Requests submitted on weekends, bank holidays and after wire cut-off times will be processed on the next business day.

Fees may apply. See Deposit Account Fee Schedule.

If you'd like to request a rate increase on your Bump Rate CD, give us a call at 1.888.882.3837. For a same-day rate bump, please call before 4 p.m. (ET).

Once your CD has entered its grace period (the 10 days following your CD maturity date), you may provide your maturity instructions online using one of the following methods.

From everbank.com

• Log in to your account at everbank.com
• Select the CD from the Accounts Dashboard page, then select the action you would like to take from the CD's page, "Renew" or "Withdraw"

OR

• Log in to your account at everbank.com
• Select the "Self Service" tab, and then "Account Services"
• Within the "Account Services" section, select the "Manage CD Account" tab

From the EverBank mobile app

• Log in to your account on our mobile app
• From the Accounts Dashboard/Home screen, select the CD from the Accounts Dashboard then select the action you would like to take from the CD's page "Renew" or "Withdraw"

OR

• Log in to your account on our mobile app
• Select the three-line menu icon in the upper-left corner, then select "Self Service", and then select "Account Services"
• Within the "Account Services" section, select "Manage CD Account"

Please note that this process is different for WorldCurrency^® CDs. These CDs have no grace period and instructions need to be received at least 3 days prior to maturity.

Once you submit your application, you will receive an email regarding the status of your application and any next steps. If you have not received an email after submitting your application, please check your email's spam folder and then give us a call at 1.888.882.3837.

If you'd like to upload a document or service request form, you may do so securely via our Document Upload feature. This feature is commonly used to upload forms requesting a name change, adding an account holder, or adding a power of attorney. Use the following method to securely upload a document or form.

From everbank.com

• Log in to your account at everbank.com
• Select "Communications", and then select the "Documents Center" tab
• Within the Documents Center, select the "Document Upload" tab
• Follow the on-screen instructions to securely upload your request or document

You may set up overdraft protection in online banking by using the following method.

From everbank.com

• Log in to your account at everbank.com
• Select the "Self Service" tab and then select "Account Services"
• Within the "Account Services" page, select the "Overdraft Protection" tab
• Follow the on-screen instructions
• You may need to verify your identity via a one-time passcode prior to accessing this form
• You can exit and return to the dashboard anytime by selecting the "X" in the the top-right corner

For more information on overdraft protection, please reference our Terms and Conditions.

Alerts are either email or text message notifications that you set up to keep tabs on your banking account activity. They can help you avoid possible fraud, stay on top of your balances, or notify you when an upcoming payment is due. You can set up alerts based on your own personal preferences and can easily turn most of them on or off at any time. Some are required security alerts and cannot be turned off.

You can locate and manage your alerts settings via the Communications Center using the following method.

From everbank.com or the EverBank mobile app

• Log in to your account
• Navigate to "Communications", and then select "Text and Email Alerts"
• You will see several tabs for the different types of available alerts
• To manage your alerts, select the edit icon next to the corresponding account or service, make your selections, then select "Save" or "Update" at the bottom of the page to register your alerts settings

The EverBank mobile app comes with the option to enable account, money movement and services push notifications. This allows you to receive important messages without the need to open the app. Push notifications are opt-in and require that you first download and log in to the EverBank mobile app.

You can mange push notifications using the following method:

From everbank.com or the EverBank mobile app

• Log in to your account
• Navigate to "Communications" and then select "Push Notifications"
• Once enrolled, you will be able to toggle push notifications on or off for each device where you have downloaded the EverBank mobile app and toggle on or off the push notifications you'd like to receive

To close an account, use the following method.

From everbank.com

• Log in to your account at everbank.com
• Select the "Self Service" tab, and then select "Account Services"
• Within the "Account Services" section, select the "Close Account" tab
• Follow the on-screen instructions to request your account be closed
• You may be asked to verify your identity via a one-time passcode sent via SMS or voice call prior to completing your request

For a lost or stolen credit card opened in 2025, call 1.800.558.3424.

For a lost or stolen credit card opened prior to 2025, call 1.800.738.2615.

If your debit card has been lost or stolen, please call us immediately at 1.888.882.3837.

You may also report a debit card lost or stolen using either of the following methods.

From everbank.com

• Log in to your account at everbank.com
• Select the "Self Service" tab, and then select "Manage Debit Card"
• Select the arrows to locate the correct debit card
• Select the "Report Card Lost/Stolen" button
• Follow the on-screen instructions

From the EverBank mobile app

• Log in to your account on our mobile app
• From the accounts dashboard/home screen, select the three-line menu icon in the upper-left corner
• Within that menu, select "Self Service", and then select "Manage Debit Card"
• Select the arrows to locate the correct debit card
• Select the "Report Card Lost/Stolen" button
• Follow the on-screen instructions

You may set or change the PIN associated with each of your debit cards using either of the following methods.

From everbank.com

• Log in to your account at everbank.com
• Select the "Self Service" tab, and then select "Manage Debit Card"
• Select the arrows to locate the correct debit card
• Select the "Set Your Card PIN" button
• Follow the on-screen instructions

From the EverBank mobile app

• Log in to your account on our mobile app
• From the Accounts Dashboard/Home screen, select the three-line menu icon in the upper-left corner
• Within that menu, select "Self Service", and then select "Manage Debit Card"
• Select the arrows to locate the correct debit card
• Select the "Set Your Card PIN" button
• Follow the on-screen instructions

You may request a new or replacement debit card using either of the following methods.

From everbank.com

• Log in to your account at everbank.com
• Select the "Self Service" tab, and then select "Manage Debit Card"
• Select the arrows to locate the correct debit card
• Select the "Order a New Card" button
• Follow the on-screen instructions

From the EverBank mobile app

• Log in to your account on our app
• From the Accounts Dashboard/Home screen, select the three-line menu icon in the upper-left corner
• Within that menu, select "Self Service", and then select "Manage Debit Card"
• Select the arrows to locate the correct debit card
• Select the "Order a New Card" button
• Follow the on-screen instructions

If you have recently received a new debit card, you may activate it using one of the following methods.

From everbank.com or the EverBank mobile app

• Log in to your account
• Select "Self Service" and then select "Manage Debit Card"
• Follow the on-screen activation instructions for your new debit card

OR

• Follow the instructions sent with your card to activate your new debit card by phone

The "Enable/Disable Card for Use" option allows you to control whether your debit card can be used for transactions or not. You may want to disable your card for use if you have misplaced your card. Turning your card off will prevent new transactions from being approved, including purchases, ATM activity, and digital card number transactions. However, transactions that are flagged as previously authorized recurring payments, credits, refunds, and reversals may be approved while your card is turned off.

You can switch this option off and on using the following method.

From everbank.com or the EverBank mobile app

• Log in to your account
• Navigate to "Self Service" and select "Manage Debit Card"
• Follow the on-screen instructions to switch this setting on or off for the selected card

Pre-authorization holds appear for each debit transaction attempt to help ensure the funds are available and the transaction can proceed smoothly. These are temporary and will adjust to the actual transaction amount once it is finalized.

These holds are useful in situations where the final amount of the transaction is not known in advance, such as when paying for gas, staying at a hotel, or ordering food at a restaurant. Once the final amount is known, the pre-authorization hold is released, and the actual amount is charged to the account. It is possible that you may see multiple holds at once.

Pre-authorization holds can be beneficial for both you and merchants to help ensure funds are available for transactions, prevent declined payments, help prevent fraud and improve transaction security.

A pre-authorization hold, also known as a pre-auth or authorization hold, is a temporary hold on your account to verify that you have enough funds to cover a transaction. The hold is placed by the merchant, but the funds are not actually transferred to them.

Here are some examples of when pre-authorizations are used:

• Gas stations: A hold is placed to ensure the card has enough funds to cover the fuel purchase.
• Restaurants: A hold may be placed for the cost of the meal plus a possible tip.
• Hotels: A hold may be placed for a room reservation and is typically released upon checkout.

Within the EverBank online banking platform, you will be able to see your credit card and outstanding balance, but you will be unable to view your credit card transactions or manage your payments.

To view your transactions or manage your payments, use the following method.

From everbank.com

• Select the "Login" button
• Within the login box but before you enter your credentials, select the "Manage Credit Card" link, which will take you to the Credit Card platform, eZcard
• Log in using your credit card credentials. These credentials may be different from the ones you use to login at EverBank or TIAA
• If you can’t remember if you have credentials, please follow the "Enroll Now" link to set up your access. If you have forgotten your credentials, please follow the "Forgot your username?" or "Forgot your password?" links

The Credit Card Management portal is separate from the previous TIAA Bank platform and the new EverBank platform. Therefore, your username and password will not sync between these accounts. You will have to maintain a separate username and password to manage your credit card.

If you'd like to access your credit card rewards, use one of the following methods.

From everbank.com

• Go to everbank.com and select the “Log In” button

• Within the Login box, but before you enter your credentials, select the "Credit Card Rewards" link
• Log in using your Credit Card Rewards credentials, which may be different from your EverBank, TIAA, or Credit Card credentials
• If you cannot remember your credentials, select "Login" on the Rewards homepage, select the "Forgot your username or password?" link and then follow the on-screen instructions
• If you have never enrolled, select the "Create Account" button from the Rewards homepage and follow the on-screen instructions

OR

• Log in to your Credit Card Management platform

• Select the “View Rewards” button on the homepage, which will launch the Rewards portal in a new tab (this may take some time to load)

The Credit Card Rewards portal is separate from the previous TIAA Bank platform, the new EverBank platform and the Credit Card Management platform. Therefore, your username and password will not sync between these different platforms. You will have to maintain a separate username and password to access your credit card rewards.

If you are registered for online banking, you can use the EverBank mobile app to make mobile check deposits on the go.^x

Once you're logged in on our mobile app, there are several ways to locate the "Check Deposits" feature from the Accounts Dashboard/Home screen:

• Look to the bottom menu of the app and you will see a "Check Deposits" button, OR
• Select the three-line menu icon in the upper-left corner and, within that menu, select "Check   Deposits", OR
• Select any deposit account that is eligible to receive deposits. Within the account details page, select the "Deposit" button

Once within the "Check Deposits" section, follow the on-screen instructions that will walk you through how to take a photo of your check and send it to be deposited to your selected account.

Download the mobile app

To view deposited check images, you must be registered for online banking and use the EverBank mobile app.

From the EverBank mobile app

• Log in to your account on our mobile app
• Once logged in there are several ways to locate the "Check Deposits" feature from the Accounts Dashboard/Home screen:
• Look to the bottom menu of the app and select the "Check Deposits" button, OR
• Select the three-line menu icon in the upper-left corner and, within that menu, select "Check Deposits", OR
• Near the top of the screen, within "Check Deposits", select the "Deposit History" link
• Once within the Deposit History, select the account for which you would like to view your deposited check history, select the deposit you would like to view and you will be able to see the check images

Check image history will be available only for checks deposited via the new EverBank mobile app. Any checks deposited using the TIAA Mobile App will not be available in the new Everbank mobile app.

To request a copy of a deposited check, please call us at 1.888.882.3837.

Download the mobile app

Direct deposit is probably the simplest way to build an account balance quickly. It’s also a smart decision financially because it means our high yields can start going to work for you almost immediately.

Here’s how to get your direct deposit set up as soon as possible:

1. Request a direct deposit form or directions to an electronic process from your employer or payer. While some employers or payers will automatically give you a direct deposit form to fill out, you may need to request one from your employer or paying entity.
2. Complete the direct deposit form with your personal information, bank account number, and EverBank’s routing number (063092110). You should also be able to indicate whether you want the full amount of the check directly deposited or whether you want a percentage or specific amount directly deposited into the account specified.
3. You may be requested to include/attach a voided check or deposit slip in order to help your employer or payer verify your routing and account number.
4. Submit the form. Once you’ve completed the form, follow your employer or payer’s instructions to securely submit your form, typically in-person or through a secure file transfer service.
5. Monitor your account to ensure the direct deposit takes effect correctly. Depending on the circumstances and how long it takes your employer or payer to process your request, it may take a few days to a few weeks for you to see your direct deposit take effect. Check your online bank account regularly to ensure that your money arrives as it should.
6. If you need assistance, you will need to contact your employer or payer.

First, make sure to have your EverBank account number and routing number handy. As a reminder, you can find your account number on your online banking account dashboard.

Routing number: 063092110

Then, follow the instructions to make an external transfer from your non-EverBank account.

To mail a deposit, download and complete a deposit slip and ensure the check is made out to the account holder, is endorsed and includes the account number. 

Mailing address 

EverBank
PO Box 11622 
Newark, NJ 07101-9940 

Order postage-paid envelopes 

For your convenience, you may order free, postage-paid deposit envelopes for existing accounts using our

To view your transaction history and verify a deposit, use the following method.

From everbank.com or the EverBank mobile app

• Log in to your account
• You’ll see a summary of your accounts – select the account where the deposit was made
• From this page, you may review the last 90 days of your transactions. If you'd like to view additional details, select the transaction to expand
• To view beyond the last 90 days of transactions, you may either use the "Search" feature below the blue box within the account page OR view your past statements within the Documents Center

To find out if your deposited funds are available, review your Account Dashboard or each account page, as both display your available and current balances.

Your current balance is today's starting balance plus or minus any current-day transactions that have not yet completed or cleared.

Your available balance is the amount of funds available to you for withdrawal or transfer. This balance is equal to the current balance minus any funds being held in reserve until transactions clear. This balance does not include additional funds that may be used to cover an overdraft.

Balances may be updated based on business days. If you think your balance isn’t correct or has not been updated to reflect your most recent deposits, please call us at 1.888.882.3837.

LoanCare is a national leader in home mortgage servicing, with a reputation for outstanding client service and technical innovation. The company is a unit of Fidelity National Financial, a diversified Fortune 500 financial firm based in Jacksonville, FL.

You can call LoanCare for help at defaultPhoneLabel. They’re available to offer support during the following times: 

Monday – Friday, 8 a.m. – 9 p.m. (ET) 
Saturday, 8 a.m. – 3 p.m. (ET)

LoanCare is EverBank’s subservicing partner and is not a debt collection agency. EverBank has partnered with LoanCare to service all of our residential mortgage loans on our behalf. In certain circumstances, federal law requires LoanCare to disclose debt collection information prior to speaking with you. We also provide a similar disclosure in certain customer communications. 

Before you can manage your mortgage online with LoanCare, you’ll need to create an account with a new user ID and password at everbank.myloancare.com. 

LoanCare offers all the tools to manage your loan from one streamlined site. Your LoanCare dashboard offers convenient access to everything you need to pay and manage your loan. 

• Schedule monthly payments or make a one-time mortgage payment 
• Find your mortgage account number 
• Apply for mortgage assistance
• Get help with common inquiries and issues

There is a seven to ten day period following the effective date of the loan transfer for setup and verification of loan information. Once this process is complete, you may register and access your online account. You will also receive a welcome email the day you are able to access your account. To find your new LoanCare loan number, visit the Servicing Transfers page at  everbank.myloancare.com. Scroll down to the section titled "Find Your New Account Number." Once there, fill out the form using your EverBank loan number and the last four digits of your social security number.

You will need to set up new credentials at everbank.myloancare.com. Once you’ve received an email letting you know that it’s time to log in, visit everbank.myloancare.com and choose CREATE ACCOUNT in the upper right corner.

Get help with common inquiries and issues by visiting the Help Center at everbank.myloancare.com. 

Visit everbank.myloancare.com, register or login to set up automatic payments or make a one-time payment. You can also make a payment by phone at 1.844.436.0374 or send a check to one of the following processing locations:

East Coast Center

LoanCare, LLC
P.O. Box 37628
Philadelphia, PA 19101-0628

West Coast Center

LoanCare, LLC
P.O. Box 60509
City of Industry, CA 91716-0509

Overnight

LoanCare, LLC
3637 Sentara Way
Virginia Beach, VA 23452

Yes. Visit everbank.myloancare.com, register or login to set up automatic payments or make a one-time payment.

You can make your check out to or set your bill pay payee as either LoanCare, LLC or EverBank.

No, we will no longer be accepting payments in our Financial Center locations. Once your loan transfers, we encourage you to visit everbank.myloancare.com for payment information, including the option to set up automatic payments or to make one-time payments online.

If you made a payment using the old information after the effective date of the servicing transfer, your payment will still be applied to your account, although the posting of your payment will be delayed. Late fees and/or negative credit reporting will not apply for a 60-calendar day period beginning with the effective date of the transfer.