EverBank is here
New name, new look
We’re committed to giving you the great financial advantages you deserve. Get ready for a banking experience singularly focused on helping you thrive as we start our next chapter.
Last updated on 09/10/2023
Where we've been
You know us for delivering consistently high yields, dedicated service and innovative solutions for your personal, business and commercial financial needs.
Our new name won’t change that. As EverBank, our commitment to you remains, with our Yield Pledge® promise along with the exceptional financial expertise and personalized service you’ve come to expect.
And where we're going
As you begin to see more of the new EverBank, we want you to know what’s to come. Below is a letter from our new CEO, Greg Seibly, with more information about our renewed commitment to our personal, business and commercial clients, and to TIAA retirement plan customers as well. Now more than ever, the advantage is all yours.
What this means for you
Right now, it’s business as usual
Please continue to log in and use your accounts just as you always have. And keep using your same debit cards, checks and other services.
Later this year
We’ll begin fully serving you under our new name and we’ll keep you informed about our progress as our online banking platforms transition to EverBank.
Questions?
Here are answers to some questions you may have.
Our new name
TIAA sold a majority share of TIAA Bank to private investors with a strong track record in banking. These private investors include Stone Point Capital LLC, Warburg Pincus LLC, Sixth Street, Reverence Capital Partners LLC and Bayview Asset Management LLC. Once the sale closes, our name will change to EverBank, N.A.
TIAA is committed to the future success of the new EverBank and will continue as a minority owner with a stake in its continued growth.
Those who have been with our bank for many years will recognize the EverBank name. It taps into our proud heritage as an independent bank with a deep commitment to client service. It also reflects our continued enthusiasm for helping our clients achieve greater success.
You’ll be seeing our new brand online and in print in early September, and our Florida customers will soon see the EverBank name on the Jacksonville Jaguars stadium. Continue to use TIAA online banking as usual for now—the official change from TIAA online banking to the EverBank platform is coming later.
Under new ownership the bank will retain its naming rights to the NFL’s Jacksonville Jaguars stadium. We will rebrand the facility as EverBank Stadium before the Jaguars’ first regular season NFL home game against the Super Bowl champion Kansas City Chiefs.
You can find our current Privacy Notice on our Privacy Policy page.
No, we are an FDIC-insured federal savings association now, and as EverBank, we will be an FDIC-insured national bank. The standard FDIC insurance limit of $250,000 per depositor, per insured depository institution for each account ownership category does not change with our transition. So you can rest assured that you have protection and your deposits are safe up to the FDIC insurance limits. For example, individual accounts are covered up to $250,000 and joint accounts are covered up to $500,000. We will also continue to offer expanded FDIC insurance coverage with our IntraFi® Network DepositsSM - CD Option account.
Your personal banking accounts
Just one quick thing: Please take a moment to verify your contact information so we can be sure any updates we send your way get to you. To do so, simply log in to your account and from your profile menu, select ‘Contact information.’
No. Please continue to log in and use your accounts as you currently do, and use your same debit cards, checks and other banking services.
You’ll also continue to be supported by the same banking team and client service specialists you currently work with.
Not at this time. If there are updates in the future, we will let you know in advance. The bank’s new leadership is committed to expanding your financial opportunities and continuing the high level of personal service and high-performing products you expect.
Yes, a new debit card will be mailed to you. Until you receive yours, continue to use your current one as usual.
Yes, your routing number/account number will remain the same. Please refer to your latest statement for your routing/account number.
You may continue to use your current checks for a period of time. However, EverBank will provide your first order of checks free of charge.
EverBank will provide your first order of checks free of charge. You may order new checks by visiting TIAAbank.com/orderchecks or log in to your account and place your order from the Actions tab. This offer is good until the end of the year.
You may begin using your new EverBank checks beginning on 9/10/23. Destroy all your unused TIAA Bank documents (checks, deposit slips, etc.) properly or visit one of our branch locations and we will be happy to help you properly dispose of your documents.
Yes, TIAA Bank Financial Centers will continue to be at your service. Later this year, you will see the new EverBank name at these financial centers but nothing else will change.
Fraud protection
Account security is our top priority so that you can bank with confidence. We utilize a multi-layered approach to help protect you against fraud, including strong encryption technology, account number masking and two-factor authentication, which can help stop unauthorized access to your account. We also monitor data to detect fraud or suspicious activity. If we notice suspicious activity on your account, we may contact you by phone, text, email, or mail to confirm that transactions are valid.
Be aware of imposter scams, where text, phone calls or e-mails are used to impersonate EverBank. And be wary of other common scams, like attempts to get your credentials to “refund” your money or claiming to be helping you with tax issues or a computer virus. Scammers may try to pressure you into time-sensitive decisions or make you think your money is in danger; an EverBank associate would never do that.
If you are uncomfortable with a communication, observe something unusual or suspicious, or need fraud related support, please reach out to us at 1.888.882.3827.
Your TIAA retirement accounts
Keep accessing your accounts as you always have. For now, you will continue to see a combined dashboard showing both retirement and banking accounts. Later this year, we’ll send you detailed information letting you know how your access will change. Once you receive this communication, you will start to log in at TIAA.org to access your retirement accounts and everbank.com to access your bank accounts.
Your business banking accounts
No. Please continue to log in and use your business accounts as you currently do, and use your same debit cards, checks and other business banking services.
You’ll also continue to be supported by the same business banking team and client service specialists you currently work with.
Not at this time. If there are updates in the future, we will let you know in advance. The bank’s new leadership is committed to expanding your financial opportunities and continuing the high level of personal service and high-performing products you expect.
Yes, TIAA Bank Financial Centers will continue to be at your service. Later this year, you will see the new EverBank name at these financial centers but nothing else will change.
Your commercial banking relationship
It’s business as usual, with no changes to your relationship, your service team, your products or your services. We’ll continue to serve your needs with a high level of uniquely tailored credit solutions and competitive commercial lending rates.
Career opportunities
No, all current open job requisitions will move over to the new bank applicant tracking system along with all active applications. Also, if you have interviewed for an open position with us, you will not need to re-interview for the role.
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Check back as details will be updated. If you still have questions, feel free to call us.
Information to keep in mind
We promise that the yield on your Yield Pledge® Checking, Money Market and/or Online Savings Account will stay in the Top 5% of Competitive Accounts based on the Bankrate Monitor National Index survey data from the last week of each month. "Competitive Accounts" are similar accounts from the 10 largest banks and thrifts in 10 large U.S. banking markets. This includes data from the 5 largest banks and 5 largest thrifts in each market for which rates are available, except in markets without 5 banks and 5 thrifts. Each week Bankrate surveys these institutions and distributes its results to certain institutions on a paid-for basis. Not all institutions report each week. We reserve the right to change, at any time and without prior notice to you, our Yield Pledge calculation method as necessary to accommodate changes in Bankrate's survey and/or its distribution methodology, including, without limitation, by switching to a different, comparable methodology that may not be based on information from Bankrate.
EverBank, N.A. is an FDIC-insured national banking association. The standard FDIC insurance limit of $250,000 applies per depositor, per insured depository institution for each account ownership category.
