Send money with Zelle®

Keeping your money and information secure is a top priority for EverBank. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your EverBank account safe.

No. Zelle^® is offered directly within the EverBank mobile app. Once you log in to the app and enroll with Zelle^®, you’ll be able to start sending and receiving money.

During the enrollment process, Zelle^® will be able to recognize that your email address or U.S. mobile phone number is being used somewhere else. When that happens, Zelle^® will ask if you’d like to transfer your Zelle^® enrollment over to EverBank and will give you prompts to follow to do so.

With Zelle^®, you can make payments quickly from bank account to bank account. There are no digital wallets to transfer money to or from, or claim codes to keep track of.

Please contact our client support team at 1.888.882.3837. Qualifying imposter scams may be eligible for reimbursement.

No. Zelle^® is a free way for EverBank clients to send and receive money. However, mobile network carrier fees may apply.

Yes. You can transfer up to $2,000 per day using Zelle^®. For more information, please see the Zelle Person-to-Person Money Transfer Service section in your Personal Account Terms, Disclosures and Agreements Booklet.

Zelle^® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.^x

Since money is sent directly from your EverBank account to another person’s bank account within minutes, Zelle^® should only be used to send money to friends, family and others you trust.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

No, Zelle^® payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select Cancel This Payment. If you do not see this option available, please contact our client support team at 1.888.882.3837 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle^® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our client support team at 1.888.882.3837 to determine what options are available.

A Zelle^® QR Code allows you to send money by scanning QR codes. This feature aims to provide a faster, safer, and convenient way to send and receive payments.

• Log in to your account on our mobile app
• Look to the bottom menu of the app and select the Zelle^® button
• From the Zelle^® screen, tap the QR icon in the top right-hand corner to view your QR code, then follow the directions

Sending Payments: To send money, log into the EverBank mobile app and select the Zelle^® button from the bottom menu. Next, tap the Zelle^® QR icon in the top right-hand corner and select Scan or Select QR Code. Once you allow access to your camera, simply point your camera at the recipient’s Zelle^® QR code, enter the amount, hit Send, and the money is on the way. When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Requesting Payments: To receive money, share your Zelle^® QR code. Log into the EverBank mobile app and select the Zelle^® button from the bottom menu. Next, tap the Zelle^® QR icon in the top right-hand corner and your QR code will be displayed under My Code. From here you can view your QR code and use the print or share icons to text, email or print your Zelle^® QR code.